Hotel 21WOL has deeply appreciated this collaboration, which has contributed to implement the D&I protocol into our business values. Our values embed inclusion and respect for diversity, also in gender and sexual identities. In addition, the LGBTQ+ market is extremely interesting and must be targeted with a devoted training, in order to better respond to guests’ expectations. Inclusivity cannot be just a good intention, it must be supported by training, in order to supply useful tools to manage hospitality. Knowing the guests’ expectations is a must, to approach the demand of a fast growing market. Our feed back is very positive, both for the interest in this training and the tools you have supplied: the perfect mix of theoretical contents and day-by-day example is the correct approach. I want to point out that this protocol has improved the capacity to listen to the guest and, even more, to anticipate her/his desires.