Contact us

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Email Address

info@sondersandbeach.com

Phone Number

+39 02 971 303 63

Head Office

Italy - Piazza Gae Aulenti 1, 20124, Milano
California - 94103 San Francisco, 95 Third Street (2nd Floor)

Send us a message

For all service inquiries, please complete the form and we will get back to you as soon as possible. Our team will be happy to answer your questions and provide further information.

Complaints

Sonders & Beach takes inquiries and complaints from stakeholders very seriously, as they may help identify misconduct or misrepresentation related to QueerVadis certifications. All complaints are investigated in order to verify potential intentional breaches of conduct that could harm the core values of QueerVadis.

Anyone may submit a complaint by writing to sales@sondersandbeach.com, in order to inform the management team. Complaints must include identification details (name, address and contact information) and clearly state the reasons for the complaint. Supporting documents or evidence may also be attached, where relevant.

Complaints Will Not Be Considered If They Relate To:

Activities not directly connected to the core values of QueerVadis.
Requests involving illegal or threatening actions.
Actions not covered by the QueerVadis certification framework.

Review Process and Outcomes

Complaints are generally reviewed within 90 days. The review process may result in one of the following outcomes:

Certification revoked.
Certification temporarily suspended, subject to remediation.
Certification upheld with no action, where no intentional breach of QueerVadis values is identified.

Complaints play an important role in strengthening and complementing the QueerVadis verification and review process. For this reason, the management team encourages stakeholders to report any misconduct or breach of conduct they may become aware of.